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PR gains popularity in reaching fractured
markets and media
Businesses are discovering that PR often works much better
than advertising to reach today's highly fractured
marketplace. (See Airfoil's white paper, A Fractured New
Universe with Thousands of Stars.) This shift toward
public relations in the marketing mix is supported by
interviews appearing in The Advertiser magazine in its
December issue. The publication notes the growing popularity
of PR among marketers and suggests that PR can reach these
audiences more effectively because it works across the entire,
changing media landscape.
The magazine asserts, ".most PR practitioners and marketing
executives say. that PR relates more effectively to the
current fragmented media environment than do other
disciplines. Because media usage has changed dramatically with
the advent of new media platforms, the variety, speed, and
facility of digital communications has put consumers in
control of media. They now decide when, where and how they
obtain information of every stripe, be it news or
entertainment."
The Advertiser quotes Anthony Rose, associate
director for global beauty external relations for Procter
& Gamble, as claiming, "Large companies and their agency
partners have understood that, to truly connect with
consumers, they must reach them where and when they are most
susceptible to the message. This necessitates using a variety
of media to reach the consumer, and in recent years PR has
increasingly become part of a much more customized approach
that brands are taking with their customers."
Increasingly, companies are launching new products by
leading with PR, and a survey from the Association of National
Advertisers cited by the magazine found 89 percent or
respondents rating PR as important or very important to their
overall business, higher than any other marketing
discipline.
"Public relations is the one established marketing practice
that is both flexible and economical enough to reach into the
market niches and evolving media outlets effectively," says
Eric Kushner, Airfoil vice president. "We can operate
community by community, region by region, or product niche by
product niche with messages tailored for specific markets
because of our ability to gain targeted third-party coverage
and endorsements. It's a perfect discipline for building
brands within a splintered marketing environment."
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Traditional media still are tops with
consumers
"Traditional media are not dead" seems to be the message
from a recent survey conducted for Ketchum by the University
of Southern California's (USC) Annenberg Strategic Public
Relations Center. The survey of nearly 1,500 adult Americans
and 500 communications professionals found that, crossing all
generations, nearly 74 percent watch local TV news and 70
percent rely on their local newspapers, in print, broadcast or
online versions. By contrast, only a little over 13 percent of
the public use blogs, just under five percent use podcasts and
4.5 percent view media through their cell phones. Furthermore,
those that read blogs give them a credibility of only 5.2 on a
scale of 10. But local-newspaper readers give those
publications a 7.2 rating and local-TV news watchers give that
medium a 7.4.
It's not just the codgers relying on local conventional
media; the survey found that more than half of
18-to-24-year-olds read local newspapers, and more than 16
percent read national papers. Young adults, in fact, make
significant use of all types of new and traditional media,
according to the report.
One of the most surprising findings in the USC survey was
that social networking is being adopted by a large proportion
of adults, not just kids. Among people 18 to 24 years old,
nearly 42 percent said they use social networks more than any
of the other new media, and for those 25 to 34, nearly 31
percent said the same thing. For ages 35-44, 15 percent ranked
social networks highest, as did 10 percent of those 45 to
54.
Word of mouth is a significant medium, as well. Nearly 44
percent of consumers take advice from family or friends on
purchases and a fourth follow recommendations of coworkers.
One piece of advice for businesses about their Web sites:
the study's authors say half of the communications
professionals surveyed use their company Web site most for
announcements, but only 6.8 percent of consumers visit Web
sites to find that kind of information. Instead, the public
uses Web sites to acquire information before a major
purchase.
"Clearly, PR campaigns must continue to expand to emerging
channels of communications-but do so without abandoning
traditional channels," observes Steve Friedman, Airfoil
editorial services director. "The ability of PR to generate
word-of-mouth buzz about a product and to reach all
generations of consumers makes it a crucial factor in building
brands."
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Blogging journalists
rebel
From the "it-sounded-like-a-good-idea-at-the-time"
department:
When the blogosphere began exploding, the nation's major
newspapers realized that blogging could be a way to give
readers a new perspective on their reporters and their
stories. So today, in its online editions, the Wall Street
Journal runs blogs on law and business, Washington politics,
work-life balance, Wall Street, the wealthy, and insights from
other readers. The New York Times runs 23 different blogs on
topics from technology and business deals to movies, politics
and wines. Podcasts add yet another level of interaction with
reporters, and newspaper journalists have begun appearing on
television news shows as analysts.
Apparently, newspapers rushed so quickly into blogs,
podcasts and multimedia, however, that they neglected to
figure out how these new demands would impact their reporters.
Now reporters are beginning to rebel against the additional
workload, according to The Editors Weblog, the blog of the
World Editors Forum of the World Association of Newspapers.
The group reports that a union of journalists at the Wall
Street Journal "recently declared that its journalists would
no longer be doing external or internal interviews pro bono.
The Journal's reporters regularly appear on CNBC through an
agreement that the cable news station has with the paper, but
are not remunerated." The Associated Press adds that union
members at the Journal also will no longer carry out podcasts
or Webcast interviews for the paper's Web site, following a
breakdown in contract negotiations.
Furthermore, MarketWatch reports that "editors at the
Washington Post are wrestling with discontent from reporters
who think they should be paid extra for contributing to a
group Web log. The Washington City Paper reported staffers on
the Post's metro section asked for extra money after learning
some prominent bylines were being paid for Web logs while they
would not be."
The Editors Weblog quotes a Vanity Fair article in which a
New York Times staffer complains "that the Internet has caused
'everyone to do more and more for no more money.'"
Businesses should learn from the media themselves that the
benefits of today's emerging communications channels come with
a price tag, and companies should take into account the impact
on staff before launching major new programs.
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Airfoil in the
news
From the front page of January
15 issue of PRWeek:
MINNEAPOLIS: Best Buy has tapped Airfoil to head up PR for
its Best Buy For Business division. It's the first time the
agency has worked with the company.
Lisa Vallee-Smith, CEO of Airfoil, said details are still
being finalized, but described the win as "significant."
Airfoil has already begun working with Best Buy at the 2007
Inter- national Consumer Electronics Show in Las Vegas helping
to promote ConnectedLife.Home, the company's new $15,000 home
automation and digital entertainment system.
Tracey Parry, a VP at Airfoil who will lead the account out
of the firm's Southfield, MI, headquarters, said the firm will
do media relations and local outreach wherever Best Buy For
Business is available. She expects programs to start rolling
out in March.
"We're doing a lot of media and industry analyst relations
here," Parry said. "We're engaged in ramp up right now [for
programs rolling out in March] but we were given this
opportunity right out of the gate so it was a very fun and
active few weeks."
PRWeek subscribers can log into the the full
article here. back to
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Airfoil will
help Kaleidico promote strategic Internet
technology
Kaleidico, based in Detroit and Cleveland,
has selected Airfoil as its public relations agency to help
inform businesses about its new technology for managing sales
leads. Kaleidico develops software that aggregates sales leads
across all channels and allocates them to the most appropriate
members of a sales force team to help a company capture more
business. It works with call centers and other operations
across many industries with initial application to mortgage,
insurance, education, automotives and legal industries.
Airfoil will develop strategies in media relations, analyst
relations and corporate communications to familiarize sales
organizations with Kaleidico's solutions. back to top
Airfoil
reaches milestone in
resources for client service
When O'Dwyer's, the statistical bible of the PR
profession, listed Airfoil as the second-fastest-growing
independent PR firm in America in 2006, that ranking reflected
Airfoil's continuing drive to extend client services. As the
year concluded, Airfoil reached the $6 million level in fee
revenue, growing 27% over the previous year to continue its
unbroken pattern of double-digit growth since the agency was
founded in 2000. Airfoil strategically invested these
resources in expanding its services to clients as well as its
infrastructure.
The agency opened a California office,
headed by Airfoil President Janet Tyler, to provide Silicon
Valley clients with easy and timely access to staff and
resources. In its Michigan headquarters, Airfoil's
automotive/manufacturing technology practice area expanded its
capabilities appreciably, and the foundations for a healthcare
practice were laid. Internally, Airfoil's Operations team
extended the technology available to staff working with
clients to increase mobility significantly from cube to
conference room to concourse. Most important, Airfoil invested
in some of the nation's most talented higher thinkers, as its
staff expanded to nearly 50 PR practitioners.
"We will
continue to invest in people and technology that grow our
client service capabilities and elevate our Higher Thinking,"
noted CEO Lisa Vallee-Smith. "We are very grateful for the
support our clients have provided us, and we're intent on
returning that support many times over through exceptional
public relations strategies and program execution."
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Amy Bryson joins Airfoil as account
supervisor
Amy
Bryson has joined Airfoil as an account supervisor in the
business-to-business practice area. She provides strategic
counsel, media and analyst relations for technology-related
accounts, with a focus on issues management, spokesperson
preparedness, and strategic media relations programs. Bryson comes to
Airfoil from Fishman Public Relations in Chicago
where she managed media relations and strategic marketing
communications programs for more than 15 clients in the
franchising sector.
Previously she was communications manager for the
Kennedy Covington law firm in Charlotte, North
Carolina, and led public relations activities for
Palace Sports & Entertainment, Inc., in Auburn Hills,
Michigan. She earned a
bachelor's degree from Central Michigan University, majoring in
journalism.
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