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January 2007
 
Spotlight
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PR gains popularity in reaching fractured markets and media

Tech Term
- Fat server 
The Research Factor
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Traditional media still are tops with with consumers

Media Profile
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Blogging journalists rebel

Airfoil News & Views
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Airfoil in the news 

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Airfoil will help Kaleidico promote strategic Internet technology

- Airfoil reaches milestone in resources for client service
- Amy Bryson joins Airfoil as account supervisor
 
 



Fat server (fat sûr'v?r), n.

  1. The server in a client/server network that carries out application processing so that the (thin) clients do not need to handle the processing.
     
  2. A waiter at the Klumps Kafé.  

 

 





PR gains popularity in reaching fractured markets and media 

Businesses are discovering that PR often works much better than advertising to reach today's highly fractured marketplace. (See Airfoil's white paper, A Fractured New Universe with Thousands of Stars.) This shift toward public relations in the marketing mix is supported by interviews appearing in The Advertiser magazine in its December issue. The publication notes the growing popularity of PR among marketers and suggests that PR can reach these audiences more effectively because it works across the entire, changing media landscape.

The magazine asserts, ".most PR practitioners and marketing executives say. that PR relates more effectively to the current fragmented media environment than do other disciplines. Because media usage has changed dramatically with the advent of new media platforms, the variety, speed, and facility of digital communications has put consumers in control of media. They now decide when, where and how they obtain information of every stripe, be it news or entertainment."

The Advertiser quotes Anthony Rose, associate director for global beauty external relations for Procter & Gamble, as claiming, "Large companies and their agency partners have understood that, to truly connect with consumers, they must reach them where and when they are most susceptible to the message. This necessitates using a variety of media to reach the consumer, and in recent years PR has increasingly become part of a much more customized approach that brands are taking with their customers."

Increasingly, companies are launching new products by leading with PR, and a survey from the Association of National Advertisers cited by the magazine found 89 percent or respondents rating PR as important or very important to their overall business, higher than any other marketing discipline.

"Public relations is the one established marketing practice that is both flexible and economical enough to reach into the market niches and evolving media outlets effectively," says Eric Kushner, Airfoil vice president. "We can operate community by community, region by region, or product niche by product niche with messages tailored for specific markets because of our ability to gain targeted third-party coverage and endorsements. It's a perfect discipline for building brands within a splintered marketing environment."

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Traditional media still are tops with consumers 

"Traditional media are not dead" seems to be the message from a recent survey conducted for Ketchum by the University of Southern California's (USC) Annenberg Strategic Public Relations Center. The survey of nearly 1,500 adult Americans and 500 communications professionals found that, crossing all generations, nearly 74 percent watch local TV news and 70 percent rely on their local newspapers, in print, broadcast or online versions. By contrast, only a little over 13 percent of the public use blogs, just under five percent use podcasts and 4.5 percent view media through their cell phones. Furthermore, those that read blogs give them a credibility of only 5.2 on a scale of 10. But local-newspaper readers give those publications a 7.2 rating and local-TV news watchers give that medium a 7.4.

It's not just the codgers relying on local conventional media; the survey found that more than half of 18-to-24-year-olds read local newspapers, and more than 16 percent read national papers. Young adults, in fact, make significant use of all types of new and traditional media, according to the report.

One of the most surprising findings in the USC survey was that social networking is being adopted by a large proportion of adults, not just kids. Among people 18 to 24 years old, nearly 42 percent said they use social networks more than any of the other new media, and for those 25 to 34, nearly 31 percent said the same thing. For ages 35-44, 15 percent ranked social networks highest, as did 10 percent of those 45 to 54.

Word of mouth is a significant medium, as well. Nearly 44 percent of consumers take advice from family or friends on purchases and a fourth follow recommendations of coworkers.

One piece of advice for businesses about their Web sites: the study's authors say half of the communications professionals surveyed use their company Web site most for announcements, but only 6.8 percent of consumers visit Web sites to find that kind of information. Instead, the public uses Web sites to acquire information before a major purchase.

"Clearly, PR campaigns must continue to expand to emerging channels of communications-but do so without abandoning traditional channels," observes Steve Friedman, Airfoil editorial services director. "The ability of PR to generate word-of-mouth buzz about a product and to reach all generations of consumers makes it a crucial factor in building brands."

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Blogging journalists rebel   

From the "it-sounded-like-a-good-idea-at-the-time" department:

When the blogosphere began exploding, the nation's major newspapers realized that blogging could be a way to give readers a new perspective on their reporters and their stories. So today, in its online editions, the Wall Street Journal runs blogs on law and business, Washington politics, work-life balance, Wall Street, the wealthy, and insights from other readers. The New York Times runs 23 different blogs on topics from technology and business deals to movies, politics and wines. Podcasts add yet another level of interaction with reporters, and newspaper journalists have begun appearing on television news shows as analysts.

Apparently, newspapers rushed so quickly into blogs, podcasts and multimedia, however, that they neglected to figure out how these new demands would impact their reporters. Now reporters are beginning to rebel against the additional workload, according to The Editors Weblog, the blog of the World Editors Forum of the World Association of Newspapers. The group reports that a union of journalists at the Wall Street Journal "recently declared that its journalists would no longer be doing external or internal interviews pro bono. The Journal's reporters regularly appear on CNBC through an agreement that the cable news station has with the paper, but are not remunerated." The Associated Press adds that union members at the Journal also will no longer carry out podcasts or Webcast interviews for the paper's Web site, following a breakdown in contract negotiations.

Furthermore, MarketWatch reports that "editors at the Washington Post are wrestling with discontent from reporters who think they should be paid extra for contributing to a group Web log. The Washington City Paper reported staffers on the Post's metro section asked for extra money after learning some prominent bylines were being paid for Web logs while they would not be."

The Editors Weblog quotes a Vanity Fair article in which a New York Times staffer complains "that the Internet has caused 'everyone to do more and more for no more money.'"

Businesses should learn from the media themselves that the benefits of today's emerging communications channels come with a price tag, and companies should take into account the impact on staff before launching major new programs.

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Airfoil in the news 

From the front page of January 15 issue of PRWeek:

MINNEAPOLIS: Best Buy has tapped Airfoil to head up PR for its Best Buy For Business division. It's the first time the agency has worked with the company.

Lisa Vallee-Smith, CEO of Airfoil, said details are still being finalized, but described the win as "significant."

Airfoil has already begun working with Best Buy at the 2007 Inter- national Consumer Electronics Show in Las Vegas helping to promote ConnectedLife.Home, the company's new $15,000 home automation and digital entertainment system.

Tracey Parry, a VP at Airfoil who will lead the account out of the firm's Southfield, MI, headquarters, said the firm will do media relations and local outreach wherever Best Buy For Business is available. She expects programs to start rolling out in March.

"We're doing a lot of media and industry analyst relations here," Parry said. "We're engaged in ramp up right now [for programs rolling out in March] but we were given this opportunity right out of the gate so it was a very fun and active few weeks."

PRWeek subscribers can log into the the full article here


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Airfoil will help Kaleidico promote strategic Internet technology  

Kaleidico, based in Detroit and Cleveland, has selected Airfoil as its public relations agency to help inform businesses about its new technology for managing sales leads. Kaleidico develops software that aggregates sales leads across all channels and allocates them to the most appropriate members of a sales force team to help a company capture more business. It works with call centers and other operations across many industries with initial application to mortgage, insurance, education, automotives and legal industries. Airfoil will develop strategies in media relations, analyst relations and corporate communications to familiarize sales organizations with Kaleidico's solutions.


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Airfoil reaches milestone in resources for client service

When O'Dwyer's, the statistical bible of the PR profession, listed Airfoil as the second-fastest-growing independent PR firm in America in 2006, that ranking reflected Airfoil's continuing drive to extend client services. As the year concluded, Airfoil reached the $6 million level in fee revenue, growing 27% over the previous year to continue its unbroken pattern of double-digit growth since the agency was founded in 2000. Airfoil strategically invested these resources in expanding its services to clients as well as its infrastructure.

The agency opened a California office, headed by Airfoil President Janet Tyler, to provide Silicon Valley clients with easy and timely access to staff and resources. In its Michigan headquarters, Airfoil's automotive/manufacturing technology practice area expanded its capabilities appreciably, and the foundations for a healthcare practice were laid. Internally, Airfoil's Operations team extended the technology available to staff working with clients to increase mobility significantly from cube to conference room to concourse. Most important, Airfoil invested in some of the nation's most talented higher thinkers, as its staff expanded to nearly 50 PR practitioners.

"We will continue to invest in people and technology that grow our client service capabilities and elevate our Higher Thinking," noted CEO Lisa Vallee-Smith. "We are very grateful for the support our clients have provided us, and we're intent on returning that support many times over through exceptional public relations strategies and program execution."

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Amy Bryson joins Airfoil as account supervisor

Amy Bryson has joined Airfoil as an account supervisor in the business-to-business practice area.  She provides strategic counsel, media and analyst relations for technology-related accounts, with a focus on issues management, spokesperson preparedness, and strategic media relations programs.  Bryson comes to Airfoil from Fishman Public Relations in Chicago where she managed media relations and strategic marketing communications programs for more than 15 clients in the franchising sector.  Previously she was communications manager for the Kennedy Covington law firm in Charlotte, North Carolina, and led public relations activities for Palace Sports & Entertainment, Inc., in Auburn Hills, Michigan.  She earned a bachelor's degree from Central Michigan University, majoring in journalism.

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